Exchange / Refund Policy

Exchange & Refund Policy

At PNF, we want you to love your purchase. If something isn’t right, we’re here to help make it right.

1. Exchange & Refund

We only replace or refund items if they are defective, damaged, or if you received the wrong item.
If you need to exchange your item for a different product, contact us at chews@petnaturalfarm.com with your order details.

For refunds, they will be processed to your original payment method within 5–10 business days.

Contact Us

We are here to help you. For any questions about exchanges or refunds, please contact us: chews@petnaturalfarm.com

Response time: within 24–48 hours (Mon–Sun)